A short film that puts Ayrshire Hospice values in the spotlight
Fred and Cathy
Fred: My name’s Fred Harryman and I’m part of the maintenance team and I’ve been here almost 2 years. I used to be a paramedic and I used to bring patents here and from the very first time that I came in to the building there was a calming, friendly atmosphere, and I always thought it’d be nice to work here so when I took early retirement, a post came up and I was lucky enough to get it.
Cathy: My name’s Cathy Morland, I am part of the housekeeping and laundry team and I’ve been here for 14 years. I enjoy the comradeship and just being able to meet people, different people.
Fred: It’s a very friendly, happy place. It’s like a big family and it is a joy to come to work.
Cathy: I suppose job satisfaction is the best bit in a day because you can look at a room or you can look at a whatever and say I did that and I’m happy with that.
Fred: I just like meeting all the different people, you know, keeping in touch.
Cathy: Yes, I think everybody supports one another within the group, we can have a laugh and make it, although perhaps not a place where you would think you’d have a laugh but it is because it does make it a happier place.
Fred: We had a gentleman here who used to go about with his scooter bumping into everything and he was really up for a laugh, driving about with a purple wig on and he was just making everybody laugh. He was so funny.
Cathy: He was, he was so fun.
Fred: And his family were in obviously most of the time and they were really appreciative, you know, about how everybody interacted with him and even the maintenance team.
Cathy: The value of exceptional services that we have here in the hospice is the provision we have for families, we can provide accommodation for them, which we have spoken to many families which have found it such a comfort to be so close to their loved one but able to step back and just be able to take a breather but not be too far away if they’re needed.
Fred: A gentleman was here, and I’d never been in a bookie before in my life, and I used to put a bet on for him. I don’t usually get to meet a lot of the patents but it’s just occasions like that where they needed you, that I kind of have a wee attachment with those kinds of patients because you get to know them over a wee period of time.
Fred: I feel part of the wider team at the hospice because although I’m out and about, you’re always included in the communication, you don’t feel left out, you’re just part of the family.
Cathy: Between the hospice housekeeping team we have our own relationships, we support each other, which in that support allows us to then go out and enable us to work among the rest of the teams.
Fred: The relationship is really quite good with the housekeeping team, we have laughs and jokes, if we’re walking along somewhere and we see one of the housekeeping trolleys or mop or whatever, we’ll maybe hide it and walk on and they’ll come out looking. They usually know it’s the maintenance team but it’s just things like that.
Cathy: Or your hoover gets switched off and you think it’s broken.
Fred: Yeah, your walking past and you just switch the hoover off.
Fred: The patients and the families can see how friendly and happy everyone is with one another.
Cathy: Uhuh, they can sense the general…
Fred: Yeah, because you can always sense when someone’s not getting on and they’re trying to speak to each other just for the sake of the patient, but it doesn’t work. So yeah, I think people can sense that it’s like a big happy family here and everyone gets on well and it makes a difference. It makes the patient and the family feel more relaxed, feel like oh this is a nice place for you know my father, my brother or whatever to be here.
Cathy: Yeah, I agree, definitely.
“I shall be forever in awe of the people who make this work their passion and the difference they make to the world and those leaving it.” Stuart Loader, a patient’s brother
Thank you to all of our employed and voluntary staff for championing our hospice values. Everything you do in making today matter for our patients and their families is greatly appreciated.
Ayrshire Hospice – Making today matter