A short film about the employed and voluntary staff at the Ayrshire Hospice
Mandy and Janice
Mandy Oszcyzpala, Team Leader: My name’s Mandy Oszcyzpala and in total, I’ve worked with the hospice now for 8 years. I am the specialist palliative care nurse team leader here in day services.
Janice Bell, Group Support Volunteer: My name’s Janice Bell and I’ve been a volunteer for the hospice since 2007 and I come on a Wednesday morning. With a colleague, we meet and greet any new patients or prospective patient for the hospice day services. I volunteer on a Wednesday afternoon in the drop-in cafe.
Mandy: Generally the assessment patients coming on a Wednesday can be quite apprehensive about coming but Janice just puts them at ease, tells them what we’re going to do. She can see when things are getting too much, she just sometimes knows if you need a hug or if you need a break and she’ll do that for you, not everybody can see that.
Janice: We’re always valued, we are always thanked at the end of a shift. We never leave without being thanked.
Mandy: We have volunteers who do crafts with the patients, art classes, complementary therapies.
Janice: You just can’t quantify it, you can’t put a value on it, it’s enormous, all the jobs that are done by volunteers and unseen volunteers.
Mandy: Without those volunteers, we would not have as good a service as we have.
Benefits of volunteering
Janice: Volunteering has made me more of a listener, made me a bit calmer, more accepting, not so judgemental. I just have such a passion for it that I really love working here. I’ve met so many new people, I’ve made some really good friends. Volunteering at the hospice is a thing that I could recommend happily. You get so much out of it.
Making a difference
Mandy: You know straight away at assessment whether somebody is going to come back or they’re not and quite often they tell you ‘actually, I wasn’t going to come but from what I’ve seen today, from how I’ve been treated today, I’ll definitely come.’
Janice: Very often, a patient when they’re leaving will say ‘thank you so much, you made this a lot easier for me’ and that makes us feel really good.
Mandy: being able to go back and say to the volunteers ‘you changed that patients perspective on how things are done here, how they’re going to be treated when they’re here’, is absolutely great, being able to share that with the full team because it’s not me that’s done it, it’s them that’s done it.
Thank you to all of our employed and voluntary staff for everything you do to make today matter for our patients and their families.
If you would be interested in volunteering for the Ayrshire Hospice please visit www.ayrshirehospice.org/join-team to view our latest volunteer opportunities.
Alternatively, you can email us at firstname.lastname@example.org or call the hospice on 01292 269200 to find out more.
Ayrshire Hospice | Making today matter
Filmed and produced by The Marketing Café Ltd.